Monthly Archive:: May 2016

The type of broker you should select depends on the type of buyer you hope to attract. Last week, I wrote a post featuring a small-business owner, Ann Price, whose restaurant in Atlanta has been getting lots of press. Unfortunately, the attention has been focused less on the quality of her food and more on

I have never heard of anyone who has had a bad customer experience with Amazon, Apple, Costco, or Salesforce. The aforementioned companies are incredibly successful due, in large part, to a material focus on the customer experience. Not surprisingly, the stock market has handsomely rewarded these four companies over the past decade. Amazon is so customer focused

Don’t worry so much about being consistent. Jack Welch once claimed that great leaders are “relentless and boring.” Management thinkers largely agree: Good leaders, so the narrative goes, are consistent in their decision making, stick to their commitments, and remain on-message. The trouble is, much as we may value consistency in our leaders, we don’t

Make sure everyone’s on the same page. When a sports team finishes a game, they usually don’t gather up their gear and immediately leave the court, rink, field or locker room. The players and coaches take a few minutes for a post-game meeting – a ritual that’s just as important as the pre-game warm-up. In