Monthly Archive:: July 2016

It’s about more than keeping quiet. Chances are you think you’re a good listener.  People’s appraisal of their listening ability is much like their assessment of their driving skills, in that the great bulk of adults think they’re above average. In our experience, most people think good listening comes down to doing three things: Not

Openness doesn’t always translate into good behavior. Sunlight, as the saying goes, is the best disinfectant. And it’s tempting to think that if we just shine a light on wrongdoing, wrongdoing will go away. Hence when Volkswagen’s diesel emissions scandal came to light, German chancellor Angela Merkel demanded complete transparency in response. When contaminated meat